As technology soared at the turn of the millennium, the long-term care industry stayed stubbornly in the past. “People would actually print out documents, amend them and add notes with a pencil by hand, and stick them in a file folder somewhere,” says Dave Wessinger, who alongside his older brother Mike worked in the tiny portion of the nursing home and long-term care sector focused on technology. There, they saw an inefficient system rife with human errors. “We knew the market was very underserved,” says Mike, now co-founder and CEO of PointClickCare.